Cancellation and Refunds
We understand that circumstances may arise where you need to cancel your order. Please review our cancellation and refunds policy outlined below:
Cancellation:
- Cancellations are only accepted within 24 hours from the time of purchase.
- To cancel your order, please visit your "ORDER DASHBOARD" on "MY ACCOUNT" section in the website or contact our customer support team on WhatsApp at +91 9030 192 584 with your order details.
- Cancellations requested after the 24-hour window will not be eligible for a refund.
Refunds:
- Refunds will only be provided if the cancellation request is made within 24 hours from the time of order.
- All refund requests are subject to approval by our administrative team.
- If your cancellation is approved, refunds will be issued to the same payment source used for the original purchase.
- Please allow 7 to 14 days for the refunded amount to be processed and reflected in your account.
For any further inquiries or assistance, feel free to reach out to our customer support team. We strive to provide you with the best possible service and assistance. Thank you for choosing Veva Smart Store.
Returns and Exchange Policy:
We are committed to providing high-quality products and excellent customer service. Due to the nature of our business, we have a strict policy regarding returns and exchanges:
- We do not accept returns or exchanges under any circumstances.
- All sales are final.
- We encourage customers to review product details and specifications carefully before making a purchase decision.
- In the unlikely event that you receive a defective or damaged product, please contact our customer support team immediately for assistance within 24 hours from the date and time of the delivery with proof of video evidence of the parcel opening.
Our team will work diligently to address any issues and ensure your satisfaction with your purchase. Thank you for understanding our policy. If you have any questions or concerns, please don't hesitate to reach out to us.
